Managed security services: operate, supervise and continuously optimise your multi-site estate
Your security electronics estate (cameras, alarms, access control, fire detection) only delivers value if it runs at 100% all the time. ANAVEO takes ownership of the full lifecycle of your systems, from 24/7 proactive supervision to corrective maintenance, on the INNOVEO platform, 100% Made in France, for more than 30 years.
Outsourcing the technical operations of a security electronics estate (IP cameras, access control, intrusion and fire detection, remote monitoring, IoT) to a specialised partner. Rather than running an internal team dedicated to maintenance, rights administration, obsolescence tracking and cybersecurity, the organisation entrusts these operations to a provider committed to measurable service levels (SLAs) and consolidated performance indicators (KPIs).
An ANAVEO managed services contract covers five operational dimensions essential to running a multi-site security estate properly.
- Supervise every device 24/7 via a sovereign PSIM hypervisor
- Maintain operating condition (MCO) with preventive and corrective maintenance
- Pilot performance through a dedicated Service Delivery Manager and a KPI dashboard
- Secure the security information system (SOC, PSSI, NIS2, GDPR)
- Optimise operating costs and regulatory compliance over time
Four reasons internal operations have become a drag on performance
In-house management of a multi-site security electronics estate is no longer a competitive advantage: it slows productivity, raises risk and ties up your resources on tasks that do not create business value.
Internal complexity and overload
Multi-site, IoT, video, access and cybersecurity infrastructures now require broad and continuous expertise that is hard to retain in-house.
- 55% of organisations cannot keep up with technical changes
- 37% struggle to find a suitable provider
Hidden costs and productivity loss
Every outage, every delayed update, every access or alarm incident is costly for production and brand reputation.
- System outage: $9,000 per minute on average
- Up to $5M per hour in finance and healthcare
Security risks on the rise
Controlling rights, access, updates and obsolescence has become a key governance issue.
- CNIL incidents: +20% in a year
- 60 to 80% of vulnerabilities come from outdated systems
Teams pulled away from core business
Day-to-day incident handling, provider coordination, rights, cameras and access control absorb your internal teams.
- Drop in operational performance, loss of focus
- Internal team saturation, turnover
INNOVEO: sovereign French PSIM hypervisor, redundant Aix-en-Provence and Lyon
Built on more than 30 years of expertise, INNOVEO is the intelligent security electronics platform Made in France that unifies your security, supervision and data on a single interface. Designed to make your sites safer, smarter and more productive, it relies on a hybrid Edge and sovereign Cloud architecture and collaborative AI Agents.
Sovereign French PSIM hypervisor
Secure infrastructure, redundant Aix-en-Provence + Lyon, designed for continuity and compliance (NIS2, GDPR, DORA). Unifies your security, supervision and data on a single interface.
Hybrid Edge + Cloud architecture
Edge processing on site for latency and continuity even during a network outage. Sovereign French Cloud for centralisation, remote access and off-site backup. GDPR and NIS2 compliant.
Collaborative AI Agents
More than 60 Smart Apps available across the INNOVEO ecosystem to enrich multi-site supervision and operations (CloudTracker, SmartOverview, Pack Investigation, etc.).
INNOVEO Experience, the remote experience
A multi-platform application (PC, mobile, tablet) to manage security from anywhere.
- Multi-view and multi-site, up to 30,000 access points on a single interface
- Real-time KPI dashboards, statistics and alerts
- MFA and SSO for reinforced cybersecurity (Zero Trust by design)
- End-to-end stream encryption (TLS 1.3, AES-256)
- User rights management per site and per profile
- ISO 27001, GDPR and NIS2 readiness included
See, Know, Anticipate: the INNOVEO philosophy applied to operations
Three families of Smart Apps articulate the INNOVEO ecosystem, mirroring the three stages of operational security.
Smart Security Apps
Capture, observe, archive. AI Agents detect suspicious behaviour, intrusions, abandoned objects and crossed zones in real time, and trigger the right alerts.
Smart Business Apps
Analyse, measure, restore. Video and sensor data become operational KPIs leveraged by operations, marketing, logistics and IT directors.
Advanced End-User Apps
Anticipate, alert, act. Proactive security management from everyday tools (mobile, tablet, interactive map) with automated alarm verification scenarios.
Three complementary pillars to industrialise, secure and optimise your estate
ANAVEO managed services rely on three complementary pillars: performance, global piloting and cybersecurity. Together, they turn your security infrastructure into a lasting productivity lever.
Performance, quality and continuous improvement
More reliable, more performant, better operated infrastructures.
ANAVEO secures the performance of your equipment and software: proactive supervision, estate administration, updates management, obsolescence control, rights management and a continuous improvement plan based on ITIL. Result: a more stable estate, smoother operations and reinforced availability.
- MCO CCTV Remote Services
- Updates management
- Obsolescence control
- ITIL plan
Global piloting and cost optimisation
Centralised piloting to reduce costs and gain visibility.
ANAVEO unifies the piloting of your multi-site operations: provider coordination, data consolidation, piloting dashboards and core KPIs. Your dedicated Service Delivery Manager works with you over time to master your investments and optimise your resources.
- Dedicated SDM
- Provider coordination
- Data consolidation
- Multi-site KPIs
Security, cybersecurity and service continuity
Full protection of your sites, 24/7.
The ANAVEO hypervisor continuously supervises every site, incident, alarm and access point, while our SOC and PSSI reinforce your cybersecurity. You get full service continuity and an infrastructure aligned with current standards (NIS2, DORA, AI Act).
- Security SOC
- PSSI
- NIS2 / DORA
- BCP / DRP Aix + Lyon
Multi-site: pilot 10 or 1,000 sites from a single dashboard
Whether you operate 10 or 1,000 sites, the ANAVEO PSIM hypervisor centralises supervision on a single interface, accessible 24/7 from any device.
- Simultaneous multi-view and multi-site display
- User rights management per site and per profile
- Centralised alerts with associated video for instant verification
- Consolidated statistics per site and at group level
- Fast deployment: new cameras integrated in minutes
- Common INNOVEO referential across the whole estate
The ANAVEO sovereign PSIM hypervisor and centralised dashboards are designed to pilot dozens, hundreds or thousands of sites with a unified vision and standardised operations. Over 500,000 connected devices are already supervised at our multi-site clients.
Three major impact levers observed at our clients
ANAVEO managed services improve operational performance while optimising costs. Here are the measurable, repeatable benefits observed at our multi-site clients.
Operational availability
A better-operated estate, continuous updates, fewer incidents and improved daily performance.
78% of organisations adopting an ITIL model see a rapid improvement in IT performance.Operating cost reduction
Centralised coordination, provider rationalisation and global supervision significantly reduce IT and technical expenses.
Industry studies on outsourcing: up to 40% savings observed over 5 years.Incidents through proactive operations
Continuous operations processes reduce the number of incidents, improve system reliability and reinforce operational continuity.
Managed cloud and operational best practices reduce security incidents by 30% on average.Discover the other ANAVEO expertises
ANAVEO managed services build on six complementary technical expertises, all orchestrated on the INNOVEO platform for unified, industrialised security.
NIS2, DORA, AI Act, GDPR and ITIL / ISO standards compliance
ANAVEO managed services are designed to cover the full regulatory framework for security electronics applicable to multi-site organisations, from the latest European directives to the historical APSAD reference standards.
| Regulation / standard | Scope | ANAVEO response |
|---|---|---|
| NIS2 Directive (transposed in France 2024) | Cybersecurity of essential and important entities (security electronics among the 18 critical sectors) | INNOVEO hypervisor, sovereign French hosting, Zero Trust access controls, documented PSSI, operational SOC. See our guide corporate cybersecurity |
| DORA (Digital Operational Resilience Act, 2025) | Digital operational resilience of the financial sector | Business continuity plan (BCP), disaster recovery plan (DRP), redundancy Aix + Lyon, regular drills |
| AI Act (EU Regulation 2024/1689) | Framework for high-risk AI systems, including algorithmic video surveillance in the workplace | Continuous legal watch, AI Agent configuration aligned to declared purposes, systematic DPIA for high-risk processing |
| GDPR and CNIL deliberations | Processing of personal data, DPIA, individual rights | Compliant configuration by design, processing register, DPO support. See our guide smart video protection and GDPR framework |
| ITIL Foundation v4 + ISO 20000 | Best practices for IT service management (incidents, problems, changes) | ITIL continuous improvement plan, incident / problem / change management, documented SLA / SLO / OLA |
| ISO 27001 + PSSI + SOC | Information security management system | Certified hypervisor, documented and applied PSSI, 24/7 operational SOC, regular audits |
| APSAD reference standards (P5, R81, R82, D32) | CCTV installation and maintenance (P5), intrusion detection panel (R81), alarm reception panel (R82), electronic cybersecurity (D32) | ANAVEO group certified across the 4 standards (highest market level in France). See our guide understanding APSAD certifications |
To dig deeper (resources in French): corporate cybersecurity, GDPR legal framework, APSAD certifications, employer rules.
Six reasons to entrust your managed services to ANAVEO
ANAVEO combines six decisive assets for a high-performance managed services outsourcing: 30 years of expertise, a proven installed base, nationwide coverage, sovereign Made in France hypervisor, regulatory compliance by design, and a dedicated Service Delivery Manager.
Our network of 15 agencies guarantees a simultaneous rollout across your entire estate, with field teams that understand local operational constraints and industry specifics.
30 years of expertise
Unified, multi-domain, multi-site security electronics.
15,000 clients, 500,000 devices
Proven reference across all multi-site industries.
600 experts, 15 agencies
Nationwide coverage for fast intervention anywhere in France.
Sovereign Made in France hypervisor
Redundant Aix-en-Provence + Lyon, NIS2 and DORA compliant.
Compliance by design
NIS2, DORA, AI Act, GDPR, ITIL, ISO 27001, APSAD P5.
Dedicated Service Delivery Manager
A single contact piloting performance, providers and KPIs.
They trust us
We are very satisfied with the entire ANAVEO setup, video surveillance, intrusion detection and remote monitoring. Image fluidity and quality are excellent even at night. On top of that, the sales and after-sales teams are available and responsive.Jérémie Christophe, Head of Security, Leclerc (02) 97% critical incidents resolved under 60 seconds
A client for over 10 years, I am very satisfied to have equipped my 8 Intermarché stores and 7 bakeries with ANAVEO video surveillance solutions. Your remote supervision tool is intuitive and practical, the quality of your client service and the responsiveness of your sales team set you apart from the competition.Sébastien Pillard, President, Intermarché (18) 15 sites equipped with ANAVEO systems
ANAVEO’s footprint in managed security services
Made in France. INNOVEO platform built in France, data hosted on French soil, PSIM hypervisor redundant Aix-en-Provence and Lyon, sovereignty guaranteed.
Managed services before and after ANAVEO
Security, operations and IT directors see it every day: shifting to an ANAVEO managed services contract transforms both operational performance and the mastery of overall operating costs.
Before ANAVEO
- Internal teams tied up with maintenance, rights and obsolescence
- Chaotic coordination across providers with no single point of contact
- No consolidated dashboard, security KPIs invisible to executives
- Reactive maintenance: action happens after the failure, with production impact
- NIS2, DORA and GDPR compliance rebuilt at every regulatory update
- Reactive cybersecurity: no documented PSSI, no security electronics SOC
- No formal business continuity plan, RTO and RPO unmastered
After ANAVEO
- Dedicated Service Delivery Manager pilots operations, providers and KPIs
- Centralised multi-site coordination, a single point of contact, harmonised SLAs
- Real-time KPI dashboard across every site, periodic executive reporting
- ITIL preventive maintenance + 24/7 proactive supervision, incidents anticipated
- NIS2, DORA, AI Act, GDPR, ITIL and ISO 27001 compliance kept by design
- Mastered cybersecurity: documented PSSI, operational SOC, regular audits
- BCP and DRP guaranteed by the Aix + Lyon redundancy
Assess your exposure level in five minutes
The ANAVEO vulnerability calculator analyses 25 criteria across 5 dimensions and produces a personalised score with solutions tailored to your context.
Security electronics vulnerability calculator
Assess your risk level, identify exposure areas and receive a detailed report by email. Free tool, no commitment, designed for multi-site organisations.
- Company profile and industry
- Business challenges
- Current equipment
- Organisation and SLAs
- Cybersecurity and governance
- Personalised report by email
How it works, a typical managed services contract rollout
Free estate audit
Multi-site estate inventory, risk mapping, vulnerability scoring, SLA and KPI scoping.
SDM scoping
Designation of your dedicated Service Delivery Manager, scoping workshop, scope and indicators validation.
Managed services switchover
Progressive site-by-site takeover, supervision switchover onto the INNOVEO hypervisor, local teams training, SLA activation.
Piloting and continuous improvement
Monthly SDM reporting, quarterly audits, ITIL continuous improvement plan, SLA and KPI tuning.
Everything about managed security services in eight questions
Why should I outsource the technical operations of my sites?
Because it ties up internal resources that do not create business value. Outsourcing brings productivity gains, fewer incidents, better estate performance and refocuses your teams on your core business. ANAVEO measures on average +30% availability and -30% incidents at multi-site clients.
What types of equipment or infrastructure do you take care of?
ANAVEO manages every unified security electronics system: IP video surveillance, access control, intrusion detection, fire safety, APSAD P5 remote monitoring, IoT, dedicated servers and networks, business applications, PSIM supervision, cybersecurity, updates and rights management.
Do your managed services scale to multi-site organisations?
Yes. The ANAVEO sovereign PSIM hypervisor and centralised dashboards are designed to pilot dozens, hundreds or thousands of sites with a unified vision and standardised operations. Over 500,000 connected devices are already supervised.
How do you guarantee the security of my data?
ANAVEO infrastructures are hosted in France, on a sovereign platform with complete redundancy Aix-en-Provence and Lyon. NIS2, DORA, PSSI, SOC, GDPR standards and ITIL processes are applied to guarantee continuity, traceability and regulatory compliance.
Will I lose control if I delegate operations?
No, you gain strategic control. ANAVEO takes ownership of operational delivery, performance and quality. You retain governance and benefit from KPIs, reporting, dashboards and a dedicated Service Delivery Manager for a global view at all times.
Can we start without overhauling the whole estate?
Yes. ANAVEO progressively integrates your existing equipment, standardises operations and brings maturity up without disrupting your business. The transformation can be progressive, modular and controlled site by site.
What is an ANAVEO Service Delivery Manager (SDM) and what do they do?
The SDM is your single point of contact on the ANAVEO side. They pilot service quality, coordinate providers, track your KPIs (availability, incidents, costs), guarantee SLA compliance and own your ITIL continuous improvement plan. They attend quarterly steering committees and feed the monthly executive reporting.
Which regulatory compliance do ANAVEO managed services cover?
ANAVEO managed services cover NIS2 (European cybersecurity directive 2024), DORA (digital financial resilience 2025), AI Act (EU regulation on high-risk AI systems 2024/1689), GDPR and CNIL deliberations, ITIL Foundation v4 and ISO 20000 (IT services best practices), ISO 27001 (information security), documented PSSI and operational SOC, as well as the APSAD reference standards P5, R81, R82, D32.
Assess the managed services contract that fits your estate
Our engineers deliver a tailored scoping exercise: multi-site estate audit, vulnerability scoring, target SLAs and KPIs, 5-year financial model. No commitment, with hard numbers.
- Tailored scoping within 48 hours
- No commitment
- Free